What should I do if I am a new Legacy Bank mobile app user?

Welcome! We're happy to have you. Download the app from the App Store and click “Sign Up” at the bottom of the home screen.

How do I get the new Legacy Bank mobile app on my device?

Automatic updates come in handy in times like this. If you don't have automatic updates enabled, you can manually update your Legacy Bank app through the App Store.

Will I need to create a new username and password?

If you are an active user in our current app, your username and password will transfer to the new app. However, you may be prompted to authenticate your device before use.

How do I turn on Face or Touch ID?

Face and Touch ID will automatically work with the app if they are already enabled on your smartphone.

I have forgotten my username and/or password. What do I do?

The login screen includes “Forgot Username” and “Forgot Password” links. Follow the prompts to recover your account information.

I have been locked out of the system due to entering the wrong username or password too many times. How do I unlock my account?

Call us at 405-748-2535. We've got you covered.

What if I can't see all of my accounts once I am logged in?

It may take up to 24 hours for all accounts to load into your mobile app. If your accounts still do not appear, message us through the app or give us a call for assistance.

How do I set up custom alerts?

Open the main menu and select “Settings,” then “Notification Settings.” From there, you can customize alerts and notifications for each account.

How should I endorse checks when using mobile check deposit?

The back of the check will need to be signed with:

1. “For Mobile Deposit Only”
2. “Account #” + (Your Account Number)
3. Your Signature

How long do I have to keep my checks after they are successfully deposited?

Securely store the original paper check for at least 60 days after deposit in case any issues arise.

When will my funds be available after making a deposit?

Deposits received before 3:00 PM Central Time Monday–Friday are generally processed the same day and available the next business day. Deposits made after 3:00 PM or on holidays will be processed the following business day.

How will I know my deposit was successfully received?

Your check will appear as a pending deposit, and you will receive an email and text notification confirming receipt.

How will I know if Legacy approved my deposit?

Once your check is processed and posted, the transaction will appear in your online account activity. If notifications are enabled, you will also receive a mobile alert.

Why would a mobile banking deposit be declined?

A mobile deposit may be declined for the following reasons:

• Check is ineligible for mobile deposit
• Check was previously deposited
• Missing or incorrect endorsement
• Poor image quality

What if I submitted a deposit for the wrong amount?

No action is required on your end. The deposit will be reviewed and corrected, although processing may take longer.

Can I re-deposit a returned check through the mobile app?

Returned checks cannot be re-deposited through the mobile app. Please visit one of our locations for assistance.

What should I do if I selected the wrong account for deposit?

You can transfer the funds between accounts using the mobile app once the deposited funds become available.

How do I transfer between my Legacy deposit accounts?

Visit the main menu and select “Transfer,” then choose “Transfer Funds.”

How do I transfer from my Legacy deposit account to an external bank deposit account?

Visit the main menu and select “Transfer,” then choose “Manage Transfer Accounts” and “Add a Transfer Account.” Enter the external account information, review the details, and select “Submit.”

How do I add a payee in Loan and Bill Pay?

Visit the main menu and select “Loan and Bill Pay.” Then choose “Schedule a Payment” and “Add a Payee.” You can search for your payee or enter their information manually.

“Pay a Person” is in our main menu.

How do I report my card lost or stolen?

You can temporarily turn your card off in the app if you need time to look for it. Select “More,” then “Cards,” and use the toggle switch in the card management hub. To report a card as lost or stolen, scroll to the bottom of the screen and select “Report Lost or Stolen.”

I am headed out of state/country. Do I need to let the bank know?

Yes. In the app, select “More,” then “Cards,” and choose “Manage Travel Plans” to notify our card provider of your travel activity.

Can I restrict where my card is used?

Yes. Select “More,” then “Cards,” and open “Controls and Alerts.” You can manage spending limits, merchant types, transaction types, and usage locations. Transactions outside your settings will automatically be denied.

Can I track my spending habits?

Select “More,” then “Cards,” and choose “Spend Insights” to review your spending activity and trends.

Is there a way to know which merchants have my card on file or when I can expect recurring payments?

Yes. Open “More,” then “Cards,” and select “Card on File” to review recurring payments and merchants storing your card information.

Can I access my card number on the Mobile App?

Yes. Select “More,” then “Cards,” and choose “View Digital Card” within the card management screen.

I have the app on multiple devices. How do I set one as my Primary?

Open “More,” then “Cards,” and tap the settings icon in the top-right corner. Select “Primary Device” and switch the toggle to ON.

Am I able to set a PIN for a card on the Mobile app?

Yes. Select “More,” then “Cards,” and choose “Set PIN.” Your updated PIN will work immediately.

Can I view the details of a transaction on my card?

Yes. Select “More,” then “Cards,” and choose “View All” under “Recent Transactions.” You can search transactions and view merchant details, locations, dates, and times.

Can I activate a card on the mobile app?

Yes. Open “More,” then “Cards,” scroll to the digital card, and select “Activate.” You will need your physical card to enter the expiration date and 3-digit security code.