Account Management
Where can I find my account number?
Give us a call at 405-748-2535, and we can relay this information to you. Additionally, you can look at the top of your monthly statements. If you don’t receive paper statements, you can still view your statements in the mobile app or in online banking.
What is the bank's routing number?
103104887
I need cash. What ATMs can I use?
How do I update my contact information?
Use the Legacy Bank Mobile app or online banking to send us a secure message. You can also give us a call or stop by one of our locations. Be sure to include your current phone number and e-mail address.
I've legally changed my name. How do I update my account?
To update your name in our system, we will need a color copy of your new ID or any documentation (marriage license, passport, divorce decree or other court order) showing your name change.
Can I open an account online?
Sure! It takes just a few minutes to open a checking or savings account online. You just need to be at least 18 years old. Open your account online here.
How do I order more checks?
Click here to order more checks from Harland Clarke. If your address is not correct on your current checks, please contact us
at 405-748-2535.
How do I get a new debit card?
Stop by one of our locations, and in usually just a few minutes, we can have a new one printed and ready to go. You can also give us a call at 405-748-2535.
Why is my debit card not working?
There could be a few different reasons:
- If the merchant has a chip-capable terminal, ensure you're inserting the card.
- If you're making an international purchase, we do have card blocks in place. You can call us to get that block temporarily lifted.
- If you're traveling and have not notified us, our Fraud Prevention Services may have flagged your card for unusual activity.
- You may be going over your daily point-of-sale limits. You can call us to raise that limit as well.
I'm in a tight financial situation. What can I do?
Contact us regarding your account as soon as possible. We understand that life happens, and depending on the situation, we can try to help you in a few different ways.
Do I qualify for a loan with Legacy?
I'm traveling soon. Do I need to let the bank know?
If you are traveling out of state or country, please let us know. You can send us a secure message using the mobile app or online banking or give us a call at 405-748-2535. Here's a quick list of what we need to know while you're away:
- Dates you'll be travelling
- The location (state/country) that you'll be visiting
- A good phone number to reach you if necessary
- The cards you'd like access to when traveling
Debit Cards
Why does it take so long for some transactions to clear?
Unfortunately, Legacy has no control over when a merchant or individual processes a check or debit card transaction. We post all transactions, both debit and credit, immediately when they are received. Some merchants hold their VISA transactions for a period of time before sending them through the network which causes a delay in posting. Other merchants submit each transaction as it occurs, so you may get an alert of a transaction on your account almost instantly. Merchants have up to 180 days to complete transactions.
What is a debit?
A debit is a transaction that decreases the balance of your account.
What is a credit?
A credit is a transaction that increases the balance of your account.
I have a bill pay question. What should I do?
You can just call our bill pay help line at 1-855-344-4902 .
Fraud Protection
What do I do if I believe my debit card is lost or stolen?
If you lost your card or if you notice unauthorized transactions, call us immediately at 1-800-264-5578.
Should I choose credit or debit when paying with my debit card?
You can actually use either option; however, we encourage you to use your debit card as Credit to protect your PIN. If you have set up alerts through our mobile app, you will get a text message each time your card is used. Pay attention to those alerts, and let us know immediately if you get an alert of a fraudulent transaction. Because you let us know immediately, we can refund your loss once you file a claim with us.
What if there are transactions on my account that I do not recognize?
Contact us regarding your account as soon as possible, so we can shut down your debit card or freeze your account if necessary. We always encourage our customers to attempt to contact the merchant as well – you may have forgotten about a purchase you made, or the merchant may be willing to refund you.
Tax Questions
Do I get a 1099 from the bank?
If you received $10.00 or more in interest from us, you will receive a 1099. If you earned rewards from a Square One account, you will not receive a 1099 for those earnings, because rewards are not taxable income to you.
I misplaced the tax form you sent me or did not get one I was expecting to receive.
Just send us a secure message through the mobile app or online banking. You can also give us a call. Currently, these forms are not available online or through the mobile app.
General Information
Are you hiring?
We are always looking for the next great Legacy employee. Click here to see our current openings and to view our application.
